FAQ

Q1:Can I use a credit card?

A:Credit cards can not be used.
Please pay in cash (Japanese yen).

Q2:How many people are the reservations from?

A:It will be from two or more people.

Q3:A reservation completion email does not come?

A:Please fill in the reservation form and send again.
If you still do not receive e-mail, please change your e-mail address and send.

Q4:In case of cancellation When should l contact you?

A:Please contact us at reservation form 3 days in advance of reservation date.
If you can contact us 3 days in advance, no cancellation fee will be charged.

Q5:When should I pay the accommodation fee?

A:Please pay the next morning when you stayed.

Q6:Does dish change for each season?

A:Yes, it will change.
We serve cuisine according to spring, summer, autumn, winter.

Q7:When you stay for 2 nights, does your meal change?

A:Some dishes will be the same.
However, I try to change it as much as possible.

Q8:Where do you eat dinner?

A:Dinner is served in each room.
If it is a group, we will offer it in a large room.

Q9:Can I bring in drinks?

A:Yes, it’s fine.
In that case, bring-in fee will not be charged.

Q10:What time can I dine? And from what time is breakfast?

A:Dinner is from 5:30 pm.
Breakfast is served from 7:30 am.

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